Contact Center solutions

A reliable phone system is integral to any business’ operations no matter what your size. Having the right system in place ensures you can effectively manage your calls and communication flow at all hours of the day and night. Whether it’s diverting to voicemail, voice to email, setting up conference calls, call accounting, call recording, virtual receptionist, music on hold, mobility or having simple call forwarding features, MASAKIN TR  can customise a solution to meet all your business needs today, and as you grow into the future.

Contact Center Solutions in Sharjah, UAE

Looking to delight customers while reducing cost and complexity? Our complete contact center solutions and technology to help companies create better customer service experiences and more engaged call center agents.

Each time a customer reaches out to your contact center, your response can create either a customer for life or a new customer for your competitor. To transform interactions into customer engagement, you need the right people in the right place, empowered with the right tools and information. And you need the analytics, automation and agility to continuously share intelligence with your organization to improve and stay aligned with your customer’s expectations.

Explore our innovative call center solutions:

  • Cloud Customer Engagement Platform: Elevate the customer experience and your bottom line. We offer the most complete cloud platform for contact center interactions plus self-service and workforce management solutions.
  • Call Center Software: Powerful tools create better customer relationships. Smooth interactions across inbound and outbound voice, email, SMS, chat and social interactions driven by customer profiles and preferences.
  • Self-service/IVR/Chatbots: Help your customers help themselves to great service. Use modern IVR and digital self-service options like chatbots to provide a wide range of options in a world where people prefer to do it their way.
  • Workforce Optimization: A single, user-friendly UI. Innovative and award-winning cloud, hosted and on-premises workforce, quality and performance management solutions.

MASAKIN TR offers a complete contact center solution with the effective use of VoIP technology and traditional service provider lines. Users get the many features of advanced contact centers and even more for the much lower price point of view. With completely web-based management you are able to operate your contact center from anywhere from the world.

Why choose MASAKIN TR?

Our Contact Center Solutions help businesses meet and exceed the service level expectations of their customers while enjoying employee productivity and controlling operational costs. Regardless of whether you possess a large contact center with multiple sites, or are simply just searching for a more effective means of sharing calls amongst an organization, Datazone Systems has the solutions you need to manage and grow your business.

Our Contact Center Solution Features

  • Caller ID Routing for Privileged customers.
  • DID (Called Number) wise routing to process, Call Queuing, and Call waiting.
  • Skill based ACD (Automatic Call Distribution).
  • Call Queuing, Queue waiting message, and Queue Overflow.
  • Call Routing to Scheduler, Voice Mail, External Number, and to IVR.
  • Number Masking.
  • Comprehensive reporting.
  • User Configurable IVRS and CRM.
  • Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In and much more.

Our Contact center solutions are built to be both scalable and feature rich and meets the growing demands of today’s business conditions. We’ve communication products to support all the communication methods. Our Contact Center solution in Dubai deliver maximum deployment flexibility and all business niches or personalization requirements.